docs.doorwick.com
Documentation
Guides for installing and running Doorwick. Short, honest, and kept in step with the product — if a page here disagrees with the app, the app wins and we fix the page.
New here? Start with the Quickstart — it walks the whole path from sign-up to your first answered conversation.
Get started
Quickstart
Sign up, paste one script tag, analyze your site, and activate when you are ready for visitors — install and evaluate before you pay.
Add the chat widget to your site
Install Doorwick with one script tag — on plain HTML, Rails, Next.js, WordPress, or Shopify — then allow your domain and go live.
Allowed origins, explained
Why the widget only loads on domains you've listed, how origins are normalized, and how to manage the allowlist.
Using Doorwick
Working the inbox
Read the dashboard, reply in a thread, hand a conversation between the AI and yourself, assign teammates, insert canned replies, and resolve or reopen.
Set up the AI agent
Connect your own provider key — Anthropic, OpenAI, Fireworks, Ollama, or any OpenAI-compatible endpoint — and tune how the agent answers.
Knowledge and citations
Give the AI something true to answer from: add sources, watch them index, and understand when it says it doesn't know.
Connections and tools
Add and test an HTTPS connection, verify read tools safely, define confirmed actions, and keep credentials off the model.
API and webhooks
Create a workspace token, list and reply to conversations over HTTPS, and verify signed webhook events.
Managed Content Sync
Safely preview and apply versioned knowledge, system-prompt, and visitor quick-action releases from a workspace-scoped client.
Skills and brand voice
Set the agent's tone and playbooks without stuffing the system prompt — grounding, handoff, and connected-action safety stay on.
Analytics and exports
What each number on the dashboard and analytics page counts, over what window, and how to take all your conversations with you.
Configure
Team and roles
Invite teammates, choose what they can reach, and understand the one rule that keeps a workspace from locking itself.
Accounts and workspaces
Sign in and reset a password, understand how workspaces divide your products, and archive, restore, or permanently delete your account.
Notifications
Choose handoff, reply, and email alerts; control quiet hours and lock-screen privacy; and troubleshoot device delivery.
Widget appearance and office hours
Set the accent color, greeting, and away message, and tell visitors when you're actually around.
Widget conversations
Configure the Help tab over ready Knowledge, quick questions, handoff and link actions, multiline chat, attachments, visitor history, routing, and email transcripts.
Verified visitors
Sign your logged-in users into the widget so their name, email, and history follow them — and nobody can claim an identity they don't own.
Connect Shopify
Link one Shopify shop to a workspace for read-only orders. The storefront widget stays a separate theme.liquid install.
Billing and subscriptions
One price per workspace, what happens before you subscribe or if a payment fails, and how to change or cancel a plan.