Team and roles

Team in the workspace sidebar, or /workspaces/:id/members. Only owners see it — managing who can read your conversations isn't something an agent should be able to do.

Doorwick has two, and the split is deliberately blunt: agents run support, owners run the business.

Agent

The inbox and everything needed to work it — knowledge, canned replies, and analytics. This is the role for anyone whose job is answering people.

Owner

Everything an agent has, plus the things that carry a liability: AI provider keys, widget settings, site keys and origins, the signing secret, billing, Shopify, the conversation export, and this page.

Roles are per workspace, not per account. The same person can own one workspace and be an agent in another; the sidebar shows each one what it's allowed to reach.

1. Open Team and enter their email address.
2. Pick a role. It defaults to agent, which is the one most people should have.
3. Send it. They get an email naming you, the workspace, and the role, with a link that lasts seven days.

They don't need a Doorwick account first. If they have one, the link signs them into the workspace; if they don't, they choose a password on the invitation page and land straight in the inbox. Either way the account uses the address you invited — no new workspace, no second subscription.

Everything you've sent and nobody has taken up yet is listed under the members, with who sent it and when it expires. Revoke deletes it, and the link in the email stops working immediately — useful if you typed the wrong address.

Expired invitations drop off the list on their own. To re-invite someone, just send a new one.

Every member row has a role dropdown and a Remove button (Leave on your own row). Changes take effect immediately: an agent promoted to owner sees the settings links appear on their next page load, and a removed member loses access to the workspace at once.

Workspace access and public team presence are separate decisions. A member can work conversations without appearing to visitors, and joining the workspace never publishes their email address or account details.

1. Open Team, find the member, and choose Edit public identity.
2. Set the human-readable name visitors may see. Upload an optional PNG or JPG avatar; without one, Doorwick shows the person’s initials.
3. Open Widget → Team presence, turn the feature on, and select the members to show.
4. Review the overlapping avatar stack in the live preview, then save.

A selected member represents someone on the support team, not someone who is online right now. The workspace status text and office hours continue to describe availability. Removing a member or turning off their selection removes them from the widget.

Nothing per person. Doorwick is one price per workspace with every operator included, so invite the whole team — there's no seat count to watch and no reason to share one login.

• Default to agent. Most people never need to touch a provider key, and an agent can still do the whole support job.
• Keep at least two owners. One owner is a single point of failure — if they leave the company, nobody can manage the workspace.
• Remove people when they leave. An agent can read every conversation in the workspace, which is exactly as sensitive as it sounds.